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Ambulance Services: Emergency Calls

Volume 475: debated on Tuesday 6 May 2008

To ask the Secretary of State for Health how many medical 999 calls were made in each year since 1997, broken down by region; and what percentage of these resulted in ambulance dispatch in each region in each year. (203448)

Calls made to national health service ambulance services through the 999-telephony line are not categorised by type of caller. Information on the number of 999 calls made by the medical profession is therefore not collected centrally. Ambulance services provide data against their trust’s response times to emergency 999 calls, which are collected each year by the Department on return KA34 and published annually in “Ambulance Services, England. Statistical Bulletin, collected in accordance with KA34”. In addition to emergency 999 calls, prior to 1 April 2007, trusts have also reported annual data on urgent cases (i.e. urgent patient journeys), where ambulance services were required to transport patients by an ambulance vehicle to hospital following a request from a doctor, midwife or other health care professional. Information on urgent patient journeys is published annually in the “KA34 statistical bulletin”.

Copies of the “KA34 statistical bulletin” are available in the Library.

To ask the Secretary of State for Health (1) how many ambulance calls were made to ambulance call or control centres in (a) Middlesbrough and (b) Tyneside in 2007-08 or the most recent year for which information is available; (203769)

(2) how many ambulance calls made to the call centre in Middlesbrough in the last 12-month period for which information is available were from people in (a) Redcar/Cleveland, (b) Middlesbrough, (c) Darlington, (d) Hartlepool and (e) Stockton;

(3) how many 999 calls were made to ambulance or control call centres in (a) Middlesbrough and (b) Tyneside in 2007-08 or the most recent year for which information is available;

(4) how many ambulances arrived late at their destination as a result of being misdirected by the ambulance control centre in (a) Tyneside and (b) Middlesbrough in 2007-08 or the most recent 12-month period for which information is available;

(5) how many deaths occurred as a result of the ambulance service (a) being misdirected and (b) (i) arriving late and (ii) not arriving at the destination in the Teesside area of the North East, including Redcar, Cleveland, Middlesbrough, Darlington, Hartlepool and Stockton, in 2007-08 or the last 12-month period for which information is available.

The information requested is not centrally collected. The data that the Department does collect on ambulance response times are published on an annual basis in the statistical bulletin, “Ambulance services, England. Statistical Bulletin collected in accordance with KA34”. These documents are available in the Library.