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Departmental Public Participation

Volume 475: debated on Thursday 8 May 2008

To ask the Secretary of State for Transport what (a) surveys, (b) questionnaires and (c) other services were provided by polling companies for her Department in financial year 2007-08, broken down by company. (200012)

Services provided by polling companies to the Department for Transport in 2007-08 are summarised in the following tables. These included on-going surveys (table A), ad-hoc surveys (table B) and qualitative research (table C).

(A) Ongoing surveys

Division/agency

Survey/opinion poll

(i) Firm

DFT

British social attitudes survey

NatCen

DFT

Bus passenger satisfaction survey

GfK NOP

DFT

Public attitudes towards road pricing

ONS

DFT

Public attitudes towards climate change.

ONS

DFT

THINK! Tracking Research

BMRB

DFT

Child and parents advertising

Murmur

DFT

Climate Change Pre and Post advertising tracking

BMRB

DFT

Act on CO2 campaign awareness tracking

BMRB

DFT

Directgov motoring awareness and usage omnibus

BMRB

DFT

Operators Survey 2007

Ipsos-MORI

DFT

Customer Satisfaction Survey—GCDA

Ipsos MORI

DFT

Citizen’s Panel

GFK NOP

HA

National road users satisfaction surveys

Faber Maunsell

HA

Area road users satisfaction surveys

Faber Maunsell

HA

Satisfaction with traffic officer service

Faber Maunsell

HA

Measuring improvements in network and information services

Faber Maunsell

DSA

Candidate Satisfaction Survey

Ipsos-MORI

DSA

Business Customer Satisfaction Survey

Ipsos-MORI

DSA

PDI Satisfaction Survey

Ipsos-MORI

MCA

Coastguard Customer Satisfaction Survey (ongoing but not run in 2007-08)

Amey PMG

MCA

Registry of Shipping and Seamen

Amey PMG

VCA

Type Approval Customer Satisfaction

Metra Martech

DVLA

DVLA Call Centre Mystery Shopper Research

Vocall

DVLA

Private Motorist Survey

Beaufort Research

(B) Ad-hoc surveys 2007-08

Division/agency

Survey/opinion poll

(i) Firm

DFT

Public attitude towards car sharing

NatCen

DFT

Public attitude towards buses and concessionary fares

ONS

DFT

Public attitudes towards Aviation

ONS

DFT

Post tracking Teen MTV Campaign

SMRC Childwise

DFT

Pre and post tracking Parents’ Campaign

SMRC Childwise

DFT

THINK! Parents Campaign

Virtual surveys

DFT

Drink Drive

Davies McKerr

DFT

Driving for Work

Firefish/AMV

DFT

THINK! Seatbelts

TRL

DFT

Customers Expectations of Service Standards

ORC

DFT

Consumer customers’ channel choice

TNS

DFT

Commercial customers’ channel choice

Simpson Carpenter

DFT

Survey of the UK element of EU provision of drink drive rehabilitations schemes

TRL

DFT

Neighbourhood Road Safety initiatives project—surveys

University College London (lead supplier) University of Surrey University of the West of England, University of Wales Swansea, Child Accident Prevention Trust

DFT

Demand for cars and their attributes

BMRB—conducted the survey element

DFT

Use of Advanced Cabin Baggage X-ray equipment.

QinetiQ

DFT

Analysis for Heathrow Consultation

Ipsos-MORI and Detica

DFT

Survey of Blue Badge Holders

Faber Maunsell

DFT

Survey of Blue Badge Holders attitudes and behaviours

BMRB

DFT

Wider public’s view of Blue Badge scheme

Faber Maunsell

HA

Satisfaction with traffic management trial at junctions 19 and 12 of M25

Faber Maunsell

HA

Highways Agency Travel Information Services Omnibus

GfK NOP

DSA

Driver CPC research

Ipsos MORI

VOSA

Drivers and fitters annual Customer satisfactions survey

Ipsos-MORI

VOSA

2 Stations test trial

Beaufort Research

DVLA

Local Office Customer Survey

MORI

DVLA

Electronic Delivery Channel Research

Beaufort Research

DVLA

Theft Resistant Number Plate

Beaufort Research

DVLA

EVL Postcard Research

Beaufort Research

DVLA

3D Verification by VISA

MRUK

DVLA

Ten Year Renewal Phase 2 Post Office Research

Beaufort Research

DVLA

Motoring Brand Awareness Omnibus Research

TNS (via COI)

(C) Qualitative research 2007-08

Division/agency

Projects

(i) Firm

DFT

Attitudes and motivations of teleworkers

NatCen

DFT

Travel needs behaviours and aspirations of Disabled People

NatCen

DFT

Directgov Motoring Usability research

Virtual Surveys

DFT

Transport Office/Business Link Usability research

Virtual Surveys

DFT

Public acceptability of Road Pricing

BMRB

DFT

Public Acceptability of New Technologies

Accent

DFT

The Role of the Car

NatCen

DFT

Qualitative depth interviews with Blue Badge Holders

Faber Maunsell

DFT

Exploring Public attitudes to personal carbon dioxide emission information

BMRB

DFT

Understanding travel needs, behaviour and aspirations of people in later life

NatCen

DFT

Understanding travel aspirations, needs and behaviour of young adults

NatCen

DFT

Accessibility Planning Evaluation scoping study

Atkins and CRSP

DFT

Attitudes to Climate change and Barriers/motivations to behavioural change

People, science and Policy

DVLA

Ten Year Renewal Focus Group Research

Beaufort Research

DVLA

EVL Creative Advertising Focus Group Research

Beaufort Research

DVLA

EVL Web Design Focus Group Research

Beaufort Research

HA

Mystery Shopping of HA Information Services

Faber Maunsell

HA

Evaluation of Think Ahead Move Ahead booklet

Faber Maunsell

HA

Evaluation of Think Ahead Move Ahead booklet (Part 2)

Faber Maunsell

HA

VMS Accuracy

Faber Maunsell

VOSA

Service agents Qualitative Research

Simpson Carter