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Departmental Telephone Services

Volume 475: debated on Thursday 8 May 2008

To ask the Secretary of State for Children, Schools and Families what (a) 0800, (b) 0845 and (c) 0870 telephone numbers for the public are in use by (i) his Department and (ii) agencies which report to his Department. (200120)

The information as requested is not readily available centrally within the Department for Children, Schools and Families (DCSF). To respond fully would involve an extensive internal and external information collection exercise which would exceed the recommended disproportionate cost threshold. DCSF does not keep central telephony records for its arms length bodies, However, to be helpful, the following information, relating solely to DCSF headquarters, can be provided.

DCSF currently employs a total of 24 non-geographic telephone numbers. These can be categorised broadly into two groups: those for use by citizens; and those for use internally by DCSF staff.

Services used by citizens and accessed by customers calling non-geographic telephone numbers are shown in the following table.

Helpline

Number

Information/help provided

Headship Information Line

0845 716 5136

Information in connection with national headship training programmes

EDUBASE

0870 120 2527

Provision of schools data to the public

Sexwise Helpline

0800 28 29 30

For under 18s—answers queries on sex and relationships

Office of the Schools Adjudicator

0870 001 2468

Schools Adjudication service

Education Maintenance Allowance

0800 056 2811

Helpline for organisations involved in delivering EMA

Young Minds

0800 018 2138

For parents concerned about the mental health of a baby, young person

One Parent Families

0800 018 5026

Support for lone parents

Family Rights Group

0800 731 1696

Support for families whose children are involved with social services

DCSF Main Switchboard officials

0870 001 2345

Service to route callers to DCSF

DCSF Public Inquiry Line

0870 000 2288

General information line for all DCSF related inquiries

Prolog

0845 602 2260

DCSF publications helpline

Families need Fathers

0870 760 7496

Help parents to retain, develop and make best use of children's relationship's

Fast Track Helpline

0845 601 5921

Queries from fast track teachers and head teachers

Fast Track recruitment helpline

0845 058 1066

Teachers applying to join the Fast Track Teaching programme

Teacher information line

0845 600 0991

Advice on training opportunities and support available

Return to teach line

0845 600 0993

Advice on training opportunities and support available

National Strategies Helpdesk

0845 850 1444

To support the delivery of the national strategies