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NHS: Complaints

Volume 475: debated on Tuesday 13 May 2008

To ask the Secretary of State for Health what recent discussions he has held with the National Audit Office on progress on its examination of plans to develop a comprehensive single complaints system across health and social care by 2009. (204275)

The National Audit Office (NAO) has recently undertaken an evaluation of existing performance, capability, capacity and costs of complaints handling in both health and adult social care.

In discussion between the NAO and the Department of Health about its remit for this evaluation, it was agreed that one of the objectives should be to highlight the strengths and weaknesses of the current complaints systems and identify the challenges and risks that will need to be managed in developing a comprehensive single complaints system across health and social care. The NAO is due to produce the report of its evaluation in summer 2008.

To ask the Secretary of State for Health how many complaints were reviewed by the Healthcare Commission relating to health care services in Wirral during 2007. (204938)

We understand from the Healthcare Commission that the information is not available in the form requested, the Commission records complaints by service provider rather than by geographical or local authority area. Information about the number of complaints involving the three main NHS organisations responsible for health care in Wirral reviewed in 2007 is set out as follows:

Number

Cheshire and Wirral Partnership NHS Trust

8

Wirral Hospitals NHS Trust

35

Wirral PCT

9

Cheshire and Wirral Partnership NHS Trust provides services both in and outside Wirral and is now Cheshire and Wirral Partnership NHS Foundation Trust. Wirral Hospitals NHS Trust is now Wirral University Teaching Hospitals NHS Foundation Trust.