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Disability Living Allowance: Appeals

Volume 475: debated on Wednesday 14 May 2008

To ask the Secretary of State for Work and Pensions what advice has been given to staff handling disability living allowance appeals about the use of standard letter CAP22a. (204995)

The Pension, Disability and Carers Service recently established that instructions to staff in connection with appeals and the use of the standard letter CAP22a was incorrect. That guidance was withdrawn and instructions about the correct procedure were issued to all decision makers on 21 April 2008.

The new instructions direct that, where the customer has completed form GL24 to authorise another person to act for them in an appeal and the customer has also signed the form overleaf as the appellant, the appeal is valid and the representative's signature does not also need to be obtained.