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Valuation Office Agency

Volume 475: debated on Thursday 15 May 2008

I have today set the following key performance indicators for the Valuation Office Agency for 2008-09:

Customer Satisfaction

To achieve overall customer satisfaction of 90 per cent.


To enable prompt issue of correct bills by local authorities through clearance of rating reports within an average of 12 working days and council tax reports within an average of 14 working days in England and 12 working days in Wales.

To enable prompt issue of tax assessments by clearing all HMRC initial appraisal cases for inheritance tax within an average of eight days and for capital gains tax within an average of 11 days.

To contain reductions in the 2005 rating lists to a maximum of 4.2 per cent. of the total compiled list-rateable value, over the entire life of the lists.

To ensure that 96 per cent. of new council tax bandings are right first time.

Value for Money

To improve overall value for money on local taxation work by 3 per cent. per annum.

To improve value for money on inheritance tax work for HMRC by 5 per cent.


All staff to have the core skills and competencies for their role within six months of taking up a post.