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Revenue and Customs: Correspondence

Volume 475: debated on Thursday 15 May 2008

To ask the Chancellor of the Exchequer what target he has set HM Revenue and Customs on the time taken to reply to correspondence from hon. Members; and if he will make a statement. (205414)

HMRC aim to reply to 80 per cent. of all correspondence within 15 working days, and 95 per cent. within 40 days. Hon. Members can use the dedicated hotlines that HMRC have in place for specific issues, such as the ‘MP hotline’ for telephone queries regarding hon. Members’ constituents’ tax credits claims.