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Departmental Telephone Services

Volume 476: debated on Monday 19 May 2008

To ask the Chancellor of the Exchequer what (a) 0800, (b) 0845 and (c) 0870 telephone numbers for the public are in use by (i) his Department and (ii) agencies which report to his Department. (200132)

The following tables and comments detail what non-geographic (0800, 0845 and 0870) telephone numbers for the public are in use by the Chancellor's Department and reporting agencies.

(a) 0800 numbers

The 0800 telephone numbers which are regularly in use are shown in the following table.

Number

Description

Administered by

0800 788 887

Tax Evasion Hotline

HMRC

0800 595 000

Customs Confidential

HMRC

0800 056 0585

Special Needs Line (textphone)

NS&I

In addition the Royal Mint has a series of 61 numbers with an 0800 prefix, which are used in rotation for marketing and advertising campaign purposes.

(b) 0845 numbers

A summary of the number of 0845 numbers is shown in the following table. This is followed by more detailed information on which 0845 numbers for the public are in use by the Chancellor's Department and each reporting agency.

Department/Agency

Number of 0845 numbers for use by the public

Debt Management Office

16

Government Actuary's Department

0

HM Revenue and Customs

1139

HM Treasury

0

National Savings and Investments

8

The Office of Government Commerce

1

OGC Buying Solutions

1

Royal Mint

6

Valuation Office Agency

2

1 Estimated number of public facing helpline services.

Debt Management Office (DMO)

The following table of numbers appears on the DMO website which the public would have access to.

Name

Number

Chief Executive

0845 357 6533

Deputy Chief Executive

0845 357 6531

Chief Operating Officer

0845 357 6520

Head of Business Delivery

0845 357 6544

Head of Finance, Risk Management and Control

0845 357 6624

Head of Markets and PWLB

0845 357 6539

Co-Head of Policy Team

0845 357 6512

Co-Head of Policy Team

0845 357 6623

Senior Quantitative Analyst

0845 357 6516

Head of Gilt and Cash Dealing

0845 357 6517

Press Officer and Policy Advisor

0845 357 6532

Assistant Press Officer and Policy Advisor

0845 357 6525

Secretary to the PWLB

0845 357 6613

HR Manager

0845 357 6579

Senior Policy Advisor

0845 357 6571

Website Team

0845 357 6500

HM Revenue and Customs

HMRC's 0845 telephone numbers for public use are either to promote general helpline services, where customers instigating contact are encouraged to call, or appear on correspondence and forms, for customers to make specific inquiries. The main public facing helpline services are listed in the following table, while the full list of 0845 numbers is not held centrally and could be established only at disproportionate cost.

HMRC 0845 prefixed telephone services

Number

BillPay Helpline

0845 302 1423

Charities Helpline

0845 302 0203

Child Benefit

0845 302 1444

Child Benefit—Guardian Helpline

0845 302 1464

Child Benefit NI

0845 603 2000

Child Benefit (Textphone)

0845 302 1474

Child Trust Fund

0845 302 1470

Child Trust Fund (Textphone)

0845 366 7870

Construction Industry Scheme

0845 366 7899

Construction Industry Scheme (Textphone)

0845 366 7894

Contract Advice Line (IR35)

0845 303 3535

Contract Advice Line (IR35) Fax

0845 302 3535

Corporation Tax (Self Assessment Orderline)

0845 300 6555

Corporation Tax (Self Assessment Orderline) Fax

0845 300 6777

Employers Helpline

0845 714 3143

Employers Helpline (Textphone)

0845 602 1380

Employers Orderline

0845 764 6646

Flood Helpline

0845 300 0157

Foot and Mouth Helpline

0845 366 1207

Gross Registration (Bank and Building Soc. interest)

0845 980 0645

How to Pay Helpline

0845 366 7816

Individual Savings Accounts (ISA)

0845 604 1701

London Enquiry Line

0845 302 1455

National Insurance and NMW (textphone)

0845 915 3296

National Insurance Contracted Out Pensions

0845 915 0150

National Insurance Contributions Office

0845 302 1479

National Insurance Contributions Office (textphone)

0845 915 8610

National Insurance Deficiency Helpline

08459155996

National Insurance North Wales area

0845 766 0830

National Insurance Pensions (Individuals)

0845 915 0106

National Insurance Pensions (Individuals textphone)

084 5915 8608

National Insurance Registrations Number Allocation

0845 915 7006

National Insurance Registrations (Lost and mislaid cards and numbers)

0845 915 5670

National Insurance Self Employed Helpline

0845 915 4655

National Minimum Wage

0845 600 0678

National Minimum Wage Information Service

0845 845 0360

New Employers Helpline

0845 607 0143

Newly Self Employed Helpline

0845 915 4515

Online Services Helpdesk (Direct Taxes)

0845 605 5999

Online Services Helpdesk (Fax)

0845 366 7828

Online Services Helpdesk (Tax Credits)

0845 300 3938

Online Services Helpdesk (Textphone)

0845 366 7805

Online Services Helpdesk (VAT Online)

0845 010 8500

Online Services Helpdesk (VAT Online) Fax

0845 010 8501

PA YE and SA (Textphone Belfast)

0845 607 6078

PA YE and SA (Textphone Bradford)

0845 366 7818

PA YE and SA (Textphone Cardiff)

0845 302 1408

PA YE and SA (Textphone Sunderland)

0845 302 1499

PAYE and SA Bedfordshire and West Hertfordshire

0845 302 1458

PA YE and SA Berkshire

0845 366 7810

PAYE and SA Birmingham Solihull

0845 302 1437

PAYE and SA Blind Persons Allowance Helpline

0845 366 7887

PAYE and SA Bournemouth

0845 302 1451

PAYE and SA Bristol and North Somerset

0845 302 1443

PA YE and SA Cambridgeshire

0845 302 1453

PAYE and SA Central Yorkshire

0845 302 1467

PAYE and SA Centre 1

0845 070 3703

PAYE and SA Chapel Warf

0845 300 0627

PAYE and SA Claims Office

0845 366 7850

PAYE and SA Cornwall and Plymouth

0845 366 7807

PAYE and SA Cumbria

0845 302 1473

PAYE and SA Devon

0845 366 7830

PAYE and SA Dorset and Wiltshire

0845 302 1438

PAYE and SA East Cheshire and South Lancashire

0845 302 1463

PAYE and SA East Hants and Isle of Wight

0845 300 0628

PAYE and SA East Hertfordshire and West Essex

0845 302 1460

PAYE and SA East Lancashire

0845 302 1441

PAYE and SA Glasgow Blythswood

0845 302 1476

PAYE and SA Gloucester and North Wiltshire

0845 366 7840

PAYE and SA Greater Belfast

0845 302 1469

PAYE and SA Kent

0845 302 1431

PAYE and SA Leicester and Northants

0845 302 1442

PAYE and SA Lincolnshire

0845 302 1449

PAYE and SA Lothians

0845 302 1409

PAYE and SA Manchester

0845 302 1477

PAYE and SA Merseyside

0845 302 1459

PAYE and SA Midlands West

0845 366 7884

PAYE and SA NEMA and Humber

0845 302 1414

PAYE and SA Norfolk

0845 366 7851

PAYE and SA North and South Wales

0845 300 3949

PAYE and SA North West Lancashire

0845 302 1478

PAYE and SA North West Midlands and Shropshire

0845 366 7815

PAYE and SA North Yorkshire

0845 302 1433

PAYE and SA Northern Ireland Counties

0845 302 1481

PAYE and SA Northumbria

0845 302 1456

PAYE and SA Nottingham and Derby

0845 302 1413

PAYE and SA Oxon. and Bucks.

0845 302 1434

PAYE and SA. Scotland Central

0845 302 1448

PAYE and SA Scotland North

0845 302 1410

PAYE and SA Scotland South and East

0845 302 1484

PAYE and SA Scotland West

0845 302 1452

PAYE and SA Sefton

0845 300 3939

PAYE and SA Somerset

0845 302 1483

PAYE and SA South Essex and Central Yorkshire

0845 366 1467

PAYE and SA South Yorkshire

0845 366 7802

PAYE and SA Staffordshire

0845 302 1436

PAYE and SA Suffolk and North Essex

0845 366 7824

PAYE and SA Surrey and Northamptonshire

0845 366 7825

PAYE and SA Sussex

0845 366 7856

PA YE and SA Tees Valley

0845 366 7865

PAYE and SA Warwickshire

0845 366 7842

PAYE and SA Wear and South Tyne

0845 366 7800

PAYE and SA West Hampshire

0845 302 1400

PAYE and SA West Lancashire and West Cheshire

0845 302 1462

PAYE and SA West Wales

0845 302 1471

PAYE and SA West Yorkshire and Craven

0845 302 1432

PAYE and SA Worcester and Hereford

0845 302 1482

Probate and Inheritance Tax Helpline

0845 302 0900

Probate and Inheritance Tax Orderline

0845 234 1000

Residency National Insurance Contributions

0845 915 4811

Residency Tax matters

0845 070 0040

Self Assessment Debit Card Payment Line

0845 305 1000

Self Assessment Helpline

0845 900 0444

Self Assessment Orderline

0845 900 0404

Self Assessment Orderline Fax

0845 900 0604

Stamp Duty Land Tax Helpline

0845 603 0135

Stamp Duty Land Tax Orderline

0845 302 1472

Tax and Benefits Confidential

0845 608 6000

Tax Credits

0845 300 3900

Tax Credits (Textphone)

0845 300 3909

Tax Credits Household Breakdown

0845 366 7864

Tax Credits Orderline

0845 366 7820

Tax Credits Overpayment Hardship

0845 302 1422

Tax Credits Overpayment line (TC610)

0845 302 1429

Tax Credits Payment Helpline

0845 366 1205

Tax Credits Ready Reckoner

0845 366 7867

Tax Credits Recovery line

0845 302 1420

Tax Return Simplification Pilot

0845 302 1486

Taxback on Bank and Building Society interest

0845 077 6543

Taxes Orderline

0845 300 0504

VAT Registration and Deregistration Carmarthen

0845 758 5831

VAT Registration and Deregistration Grimsby

0845 039 0279

VAT Registration and Deregistration Newry

0845 711 2114

VAT Registration and Deregistration Wolverhampton

0845 039 0129

VAT, Excise Customs and Duties

0845 010 9000

VAT, Excise Customs and Duties (textphone)

0845 000 0200

Welsh Language Service for Tax and Tax Credits

0845 302 1489

Welsh Language Service for VAT, Excise, Customs

0845 010 0300

Yacht Arrivals/Departures

0845 723 1110

National Savings and Investments

NSI has the following 0845 telephone numbers for the public.

Helpline name

Number

General Inquiries/Service line.

0845 964 5000

EASA—calls routed to General Inquiries

0845 366 6667

NS&I Tesco Helpline1

0845 366 7007

Treasurers Account inquiries1

0845 964 5777

Postmasters Helpline

0845 366 0040

Independent Financial Advisers Helpline

0845 971 5401

Welsh Helpline

0845 602 0637

Royal Horticultural Show Line

0845 300 1617

1 Treasurers Account and the Tesco's helpline number will close on 30 April 2008.

The Office of Government Commerce

The Office of Government Commerce published telephone number is 0845 000 4999. By dialling this number, customers can access the OGC Service Desk which is the focal point for all customer inquiries.

OGC Buying Solutions

Buying Solutions manages customer, supplier and colleague inquiries through a single dedicated helpline service on 0845 410 2222.

Royal Mint

Royal Mint currently has six public facing 0845 numbers in operation used for receiving customer orders and inquiries shown in the following table.

0845 60 88 222

0845 60 88 300

0845 60 88 333

0845 60 88 444

0845 60 88 555

0845 60 99 666

Valuation Office Agency

VOA has two public facing 0845 telephone numbers for council tax banding inquiries, 0845 602 1507 for properties in England and 0845 600 1748 for properties in Wales.

(c) 0870 numbers

With the exception of HMRC there are no 0870 prefixed telephone services for the public which are in use by the Chancellor's Department or agencies which report to him.

Within HMRC, some investigation teams have 0870 telephone numbers, and because these appear on correspondence, they are available to the public. Details of these numbers are not held centrally and could be provided only at disproportionate cost.