Skip to main content

Departmental Manpower

Volume 476: debated on Monday 19 May 2008

To ask the Secretary of State for Work and Pensions how many customer-facing staff were employed by his Department in each year between 2004 and 2007; and how many such staff will be employed in (a) 2008 and (b) 2009. (200463)

The following table shows the number of staff employed in the Department's front line delivery businesses at 31 March for each year from 2004 to 2008. It is not possible to differentiate between those who deal directly with the public and those who perform other supporting functions. The figures are provided as full time equivalents.

Business Unit

March 2004

March 2005

March 2006

March 2007

March 2008

Jobcentre Plus

82,828

74,475

71,222

67,946

66,378

Pensions

19,996

16,419

13,846

12,707

10,727

Child Support Agency

10,929

9,985

11,034

11,224

9,483

Disability and Carers Service

7,265

6,614

6,398

5,988

5,529

Total Customer Facing Staff in DWP

121,018

107,493

102,500

97,865

92,118

For 2008-09, details of the numbers of staff employed in the Department's front line delivery businesses is not available at present.

The Department's three year plan provides an indicative range of headcount reductions for the current Spending Review period and detailed business and regional plans for the period ending 31 March 2009 are currently being developed.

http://www.dwp.gov.uk/publications/dwp/2008/3yrplan/