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Pension Service: Standards

Volume 476: debated on Tuesday 20 May 2008

To ask the Secretary of State for Work and Pensions what recent assessment he has made of customer service performance at the Swansea Pension Service Centre; and if he will make a statement. (201212)

The information is in the following table:

The year to date customer service performance at Swansea Pension Centre at March 2008

Swansea Pension Centre YTD performance at March 2008

Pension service targets

State Pension applications processed in 60 days

96 per cent.

95 per cent.

State Pension changes processed in 15 days

94 per cent.

95 per cent.

Pension Credit applications average actual clearance time

15 days

15 days

Pension Credit changes average actual clearance time

3.5 days

4 days


These are the performance levels against the agreed Pension Service targets.


Respond system.