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Departmental Correspondence

Volume 476: debated on Wednesday 21 May 2008

To ask the Secretary of State for Work and Pensions what checks are in place to ensure inappropriately signed print is not used in letters issued to his Department's clients with visual impairment. (205246)

Customers have the option to request written information in a different format to ensure disabled people can access our services. Customers with visual difficulties can request to receive their letters in larger sized print. We then take measures to ensure that all future correspondence is issued appropriately.