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UK Intellectual Property Office (Performance Targets)

Volume 476: debated on Thursday 22 May 2008

My noble Friend the Under-Secretary of State with responsibility for intellectual property and quality has tasked the UK Intellectual Property Office with managing and shaping an Intellectual Property system which encourages innovation and creativity, balances the needs of rights holders and the public, promotes strong and competitive markets and provides a firm foundation for the knowledge-based economy.

The UK Intellectual Property Office has been set a broad range of targets; for 2008-09 based on a balanced scorecard approach. These targets are:

Customers and Stakeholders

To receive an overall “good” or “satisfactory” rating in at least 80 per cent. of responses in customer surveys.

Issue 90 per cent. of patent search reports within four months of request.

To issue a substantive response to an allowable request for accelerated patent examination within two months of receipt in 90 per cent. of searched applications.

To register 90 per cent. of processed trade mark applications, to which no substantive objections have been raised or oppositions filed, within seven months of application.

To register 95 per cent. of all correctly filed design applications within two months.

Meet 80 per cent. of agreed milestones in development of policy initiatives.

By 31 March 2009, 66 per cent. of business advisers (UKTI export and Business Link advisers and their devolved counterparts) will have received training from the UK-IPO in advising businesses on intellectual property (IP) management. (Contributing to the Science and Innovation Strategy goal for all business advisors [UKTI export and Business Link advisers and their devolved counterparts] to have received this training by summer 2009).

By 31 March 2009, to have a defined role for UK-IPO in relation to IP crime, working in partnership with other agencies, implementing the commitments in the Government’s Creative Economy Strategy, and to have developed the resources, expertise and authorisations to fulfil that role credibly and effectively.

Refine copyright policy and improve its relevance in the digital age and to make visibly perceived progress in the eyes of stakeholders through the chain from producers to end users.

Finance and Resources

Achieve the target of 4 per cent. on return on capital employed.

The Office will deliver additional direct benefits to customers and stakeholders of £2.5 million through a combination of the implementation of new or expanded services, and reductions in office statutory fees.

Internal Processes

Make the correct decision on registerability in at least 98.5 per cent. of trade mark applications.

Give good customer service in processing patent applications in 95 per cent. of quality assured cases.

Promote a healthy workforce where people are fit and able to come to work 97 per cent. of the time.

Complete, sign off and return 95 per cent. of performance management forms to personnel by 31 May 2008.

To achieve 99 per cent. of the agreed monthly service levels for key IT systems.

Reduce consumption of water, energy, travel and waste by 2 per cent.

Change and Development

Develop a highly trained workforce where 90 per cent. of people who have identified a legitimate training need will have received their training.

To achieve 80 per cent. or more of agreed milestones for key business-change projects within the reporting year.

By March 2009, UK-IPO Together (UK-IPO’s core management values) will be embedded in the office culture and 80 per cent. of staff know and. understand the management values.

The document has been placed in the Libraries of both Houses.