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101 Calls: Wales

Volume 476: debated on Thursday 22 May 2008

To ask the Secretary of State for the Home Department what assessment has been made of the effect of the use of non emergency 101 numbers in the South Wales Police area; and if she will make a statement. (203231)

[holding answer 1 May 2008]: The South Wales 101 operation was assessed as part of the overall 101 pilot evaluation completed in 2007.

The evaluation of the five pilot areas found that the 101 service had successfully improved public access to and satisfaction in the community safety services. Through greater partnership working and better information from the public about what problems are happening where, the 101 service had helped local police and councils to target their resources more effectively and efficiently and improve the delivery of those services to the public.