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Hospitals: Cleaning Services

Volume 476: debated on Thursday 22 May 2008

To ask the Secretary of State for Health whether NHS matrons have powers to withhold payment to cleaning service providers. (206374)

Matrons have the authority to set and monitor standards in cleaning contracts and to remedy problems if they occur. This includes by withholding payment from cleaning services which do not deliver.

We have issued guidance that sets out the expected processes to be followed when matrons, in conjunction with trust chief executives, are considering imposing penalties on a contractor or an in-house provider. The guidance makes it clear that local resolution is to be preferred, however, withholding payment is an option to be considered amid trusts' contract monitoring and associated escalation procedures.