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101 Calls

Volume 476: debated on Monday 2 June 2008

To ask the Secretary of State for the Home Department what the average number of telephone calls to the 101 number were per month in (a) the Isle of Wight, (b) Cardiff, (c) Sheffield, (d) Leicester City and Rutland and (e) Northumberland and Tyne and Wear in the period of the pilots. (203602)

[holding answer 6 May 2008]: The average number of telephone calls to the 101 number per month by partnership area over the period of the pilots were as follows:

Partnership

Average calls per month

(a) Hampshire and the Isle of Wight

17,123

(b) Cardiff

5,685

(c) Sheffield

5,023

(d) Leicester City and Rutland

3,924

(e) Northumberland and Tyne and Wear

13,873

We do not have data for the Isle of Wight, as requested, as that area was included in the whole of the partnership which includes Hampshire. Also the Leicester City and Rutland partnership expanded to cover Melton and Harborough.

To ask the Secretary of State for the Home Department what assessment she has made of the effectiveness of the 101 number in (a) the Isle of Wight, (b) Cardiff, (c) Sheffield, (d) Leicester City and Rutland and (e) Northumberland and Tyne and Wear pilots. (203604)

[holding answer 6 May 2008]: The evaluation of the five pilot areas found that the 101 service had successfully improved public access to and satisfaction in the community safety services in all areas. Through greater partnership working and better information from the public about what problems are happening where, the 101 service had helped local police and councils to target their resources more effectively and efficiently and improve the delivery of those services to the public.