BERR does keep records of the number of paper letters and e-mails it sends. The Department can therefore determine over a given period what proportion is white mail and what proportion is e-mail.
BERR does have a mechanism in place to identify which publications are distributed electronically via the departmental website. For the period 1 November 2007 to 30 April 2008, there were 667,165 page views of the folder which holds the downloadable documents.
BERR uses MS Outlook for e-mail messaging and has an electronic document and records management (EDRM) system called MATRIX.