Skip to main content

Highways Agency: Complaints

Volume 477: debated on Thursday 12 June 2008

To ask the Secretary of State for Transport what formal complaint mechanisms are open to members of the public in relation to decisions taken by the Highways Agency. (209057)

The Highways Agency has a formal complaints procedure called Putting Things Right, which is published on its website. The procedure involves three stages; a local review, a review by the chief executive and a further review by an independent complaints assessor.