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Revenue and Customs: Job Satisfaction

Volume 477: debated on Monday 16 June 2008

To ask the Chancellor of the Exchequer what assessment he has made of levels of job satisfaction of HM Revenue and Customs staff employed in Southend-on-Sea in each year since 1997; what assessment he has made of trends in such levels; if he will place in the Library copies of such assessments; and if he will make a statement. (210512)

HM Revenue and Customs conduct a staff survey twice yearly covering 20,000 to 30,000 staff. The most recent results are published on the Department’s external website and are available for viewing. Information is not available on a location specific basis but results are analysed by business stream.

HMRC is committed to taking action to build on the positive responses in the survey and address the areas where improvement is needed.