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Carbon Emissions: Advisory Services

Volume 477: debated on Thursday 19 June 2008

To ask the Secretary of State for Environment, Food and Rural Affairs how many enquiries the green homes service pilot has dealt with since 2 April 2008, broken down by type of enquiry. (211017)

The number of inquiries dealt with by the Green Homes Service for April and May 2008, (for England, Wales and Northern Ireland but not Scotland), are shown in the following table:

April

May

In-bound telephone calls

31,586

23,019

Total verbal customer contacts

45,737

42,822

Overall customers receiving advice

91,595

70,512

As well as telephone contacts, figures for in-bound telephone calls include face-to-face contact at promotional and awareness-raising events.

The overall figures for customers receiving advice includes those who have completed a home energy check and received feedback, and those who have contacted the service electronically.

The type of inquiries are listed as follows:

By inquiry type:

Inbound calls 34 per cent.

Commit campaign participants 30 per cent.

Completed Home Energy Check 26 per cent.

Questionnaires 7 per cent.

Outbound call 3 per cent.

Letter/e-mail <1 per cent.

By inquiry topic—not mutually exclusive:

Energy efficiency 94 per cent.

Transport 8 per cent.

Renewables 4 per cent.

Waste/water <1 per cent.