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Child Support Agency: Telephone Services

Volume 478: debated on Monday 23 June 2008

To ask the Secretary of State for Work and Pensions whether he has considered the merits of replacing the 0845 telephone number for the Child Support Agency with a local-rate telephone number. (212073)

The administration of the Child Support Agency is a matter for the Chief Executive. He will write to the hon. Member with the information requested.

Letter from Stephen Geraghty, dated 23 June 2008:

In reply to your recent Parliamentary Question about the Child Support Agency, the Secretary of State promised a substantive reply from the Chief Executive.

You asked the Secretary of State for Work and Pensions, whether he has considered the merits of replacing the 0845 telephone number for the Child Support Agency with a local rate telephone number. [212073]

The Child Support Agency’s 0845 telephone numbers are charged at the rate of a local call from a landline telephone. Calls from mobile phones are charged at a rate determined by the service provider.

I hope you find this answer helpful.