The Identity and Passport Service (IPS) modelled in detail the numbers and types of staff likely to be needed to undertake the back office operations from now until post 2017. This showed that, despite increasing volume from ID card demand, there will be a reduction in traditional examining and related production and customer support posts in IPS, due to the process efficiencies to be delivered from increasing automation and processing by the new Application and Examination system. These changes put pressure on IPS to adopt a more efficient operating model and to adjust its staff structure in some offices. Glasgow emerged for this proposal for the reasons that it has a relatively small production capacity; it currently has lower output per full-time equivalent compared to the larger offices; it already has an established capability for carrying out post issue counter fraud activity and there are opportunities for redeployment. The service to the public will remain the same.
The Identity and Passport Service (IPS) Board met on 31 March 2008 to consider the proposal to remove back office operations from Glasgow office. IPS is now in a 90 days consultation period with the trade union side which must be completed before IPS can make a final decision on how to proceed. That consultation period started on 8 April 2008.