Skip to main content

Consumer Direct: Finance

Volume 478: debated on Thursday 26 June 2008

To ask the Secretary of State for Business, Enterprise and Regulatory Reform pursuant to the Answer of 11 March 2008, Official Report, column 251W, on non-departmental public bodies: finance, to the hon. Member for Brent East, what the budgeted operating cost for Consumer Direct is for 2008-09. (203913)

Consumer Direct’s allocated budget has now been agreed and will be £16.7 million for 2008-09. The budget for 2006-07 and 2007-08 was £19 million.

Consumer Direct is currently expanding its service to handle first-tier consumer advice calls in both the energy and postal sectors as of 1 October 2008. The budget stated above does not include a provision for these additional calls. Funding for these calls will be provided in the first instance by BERR and recovered from industry via a licence fee. The details are still being finalised by BERR, but there is an undertaking that Consumer Direct’s extra costs will be covered.