HM Revenue and Customs (HMRC) is today publishing the outcomes of a review of HMRC office accommodation housing around 7,500 staff outside its urban centres in the South East, East and West Midlands and North East regions.
These decisions are the latest to emerge from a nationwide series of reviews started in 2006 and designed to create the future shape of the Department. HMRC has engaged widely with trade unions, MPs, local authorities and a range of customer groups as well as with their own employees.
These have not been easy decisions. However, the overriding consideration has to be the Department’s need to address new and challenging customer demands by restructuring its business and estate in the most effective and efficient way possible.
Between now and 2011, HMRC plans to withdraw from locations as circumstances allow and at a pace which enables it to maintain and improve customer services.
All enquiry centres where customers can walk into an office and ask for assistance will remain in their current location or nearby.
Details of the decisions, impact assessments and equality impact assessments will be published on the HMRC website today and MPs will receive email confirmation of decisions relevant to their constituency along with copies of related assessments.