Hansard

Departmental Telephone Services

Volume 479: debated on Thursday 17 July 2008

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Mr. Denis Murphy

To ask the Secretary of State for Work and Pensions how many enquiries his Department received through its 0800 and 0845 numbers in each of the last three years. (214295)

Mrs. McGuire

Inquiries to the Department of Work and Pensions through 0800 and 0845 numbers for the last three years are:

DWP contact centres

Total inquiries1 to DWP contact centres during normal opening hours

Year (April to March)

2005-06

2006-07

2007-08

0800

2,994,064

1,944,284

1,550,576

0845

21,322,774

22,064,546

22,519,633

(0800 and 0845)1

18,950,827

19,920,108

18,905,753

Total

43,267,665

43,928,938

42,975,962

1 Inquiries, is defined as total calls offered to DWP contact centres during their normal hours of opening. Information is not available in all cases to distinguish between those calls received to 0800 numbers and those to 0845 numbers.