Work is in progress through HMRC's Workforce Change Programme to address staff distribution requirements aligned to business transformation.
There is an ongoing recruitment exercise for a number of HMRC contact centres including Cardiff. In Wales specifically HMRC currently have 15 vacancies and these breakdown into the following grades: 11 higher officers, four officers.
These vacancies are in a number of business areas and are being advertised to existing staff, with priority given to pre-surplus staff.