The procedures for making changes to ticket office opening hours are set down in the Ticketing and Settlement Agreement (TSA). The TSA permits operators to make changes to the opening hours of their ticket offices as long as the appropriate specified criteria are met.
If objections are raised and not resolved, the TSA provides for an arbitration process to be followed. This can include referral by the train operating company to the Secretary of State for Transport for a decision. It would therefore be inappropriate for the Secretary of State to comment on the proposed changes at this stage.