Skip to main content

Housing: Repairs and Maintenance

Volume 480: debated on Thursday 16 October 2008

To ask the Secretary of State for Communities and Local Government what procedures are in place to monitor the average time taken on housing repairs by (a) local authorities and (b) housing associations. (225485)

For local authorities, the average time taken on urgent housing repairs is monitored through the Comprehensive Performance Assessment framework.

Where appropriate and as part of a risk assessment of overall performance, the data may be used to trigger further investigations of performance by the Audit Commission.

The Housing Corporation's expectations of registered social landlords (RSLs) on responsive repairs are set out in the Regulatory Code. RSLs must develop and manage good quality homes that seek to meet people's needs and preferences now and in the future. The Housing Corporation's guidance on repairs is that RSLs should have a responsive repair service that meets legal and contractual obligations, is efficient and effective and that service standards are published. RSLs will monitor their own performance on repairs which may include the average time taken.

The Housing Corporation collects information on levels of tenant satisfaction with repairs and maintenance, which is then published in the form of performance indicators. Performance on tenant satisfaction is published in Housing Corporation Assessments. The Corporation's field staff will engage with a RSL where it becomes aware that the RSL's tenants are not satisfied and it does not consider that the RSL is taking sufficient steps to address their concerns.

The Housing and Regeneration Act 2008 set up the Tenant Services Authority, a new regulator of social housing which will have powers to set standards and monitor performance for the management of social housing, including on maintenance and repairs. The TSA was set up to put tenants at the heart of regulation, and address their concerns with the housing management service. The TSA is likely to consult on standards to cover both registered social landlords and local authority landlords in 2009.