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UK Border Agency: Surveys

Volume 480: debated on Thursday 16 October 2008

To ask the Secretary of State for the Home Department what steps her Department has taken to assess staff morale at all grades within the UK Border Agency; and if she will publish the results of any such assessment. (226059)

Managers in the UK Border Agency use a wide range of methods to assess staff morale, and to hear their views on practical changes which would improve motivation and performance. These include regular conversations with direct reports and with whole teams throughout the line management chain; programmes of visits to and discussions with frontline staff; and a variety of fora hosted on the Department's intranet whereby staff can post their views and get responses from Board members and other senior managers.

The management also hold regular meetings with the recognised trade unions at all levels.

In common with other Departments, the Home Office including the UK Border Agency, carries out a regular survey of staff attitudes and engagement. The results of the most recent survey are available to staff on the intranet, and will be published on the Cabinet Office public website in the next month.