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Identity and Passport Service: Personal Records

Volume 480: debated on Friday 17 October 2008

To ask the Secretary of State for the Home Department how many instances of the loss of personal documents were recorded by the Identity and Passport Service in each of the last five years. (225094)

The following figures provide the number of cases where customers have approached the Identity and Passport Service (IPS) to request replacements for lost documents sent in to support passport applications, such as birth and marriage certificates. The losses occur within IPS premises, as a result of administrative errors, as well as during the postal process.

Number of documents lost by IPS

2003

1,068

2004

1,169

2005

1,547

2006

729

2007

438

Total

4,951