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Bus Services: Complaints

Volume 480: debated on Friday 17 October 2008

To ask the Secretary of State for Transport if he will take steps to allow bus passengers to make appeals regarding complaints to Passenger Focus in an analogous way to those which may be made by rail passengers. (226714)

On 8 April 2008 the then Secretary of State for Transport announced that Passenger Focus (the statutory rail passenger watchdog) would widen its remit to become the bus passenger champion. The Local Transport Bill, currently going through Parliament, would provide the necessary primary powers to enable the Secretary of State, through secondary legislation, to place functions relating to bus and domestic coach services onto Passenger Focus.

Arising from the successful passage of the Local Transport Bill, a decision on roles and responsibilities for Passenger Focus will be made in due course.