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Housing Benefit: Complaints

Volume 481: debated on Monday 27 October 2008

To ask the Secretary of State for Work and Pensions how many complaints have been brought to the attention of his Department or the Rent Service on the operation of local housing allowance; and from which broad rental market areas these have come in the last 12 months. (229581)

A holding reply was sent on 23 October 2008.

The Rent Service has received six complaints on the operation of the local housing allowance for the broad rental market areas of: Bournemouth; Central Greater Manchester; Chichester and Sussex Downs; Devon South; Hull and Inner North and West London.

No official record of complaints regarding the operation of local housing allowance is held by the Department for Work and Pensions as this is the responsibility of local authorities. However, since national rollout on 7 April 2008 we have received a total of 76 letters from Members and 47 letters directly from members of the public regarding the local housing allowance. There are no central records held indicating from which broad rental market areas these inquiries originate.