Rigorous performance assessment systems are in place. Performance is monitored and managed against CICA’s agreed objectives as set out in the 2008-09 Business Plan, on a monthly basis by the sponsor unit. Assessment to date shows that CICA’s unit cost per case has reduced, the time for registering an application has reduced, the cycle time to reach a first decision has reduced, and the size of the live case load has reduced and is the lowest it has been in 20 years.
Rigorous performance assessment systems are in place. Performance is monitored and managed against CICA's agreed objectives as set out in the 2008-09 Business Plan, on a monthly basis by the sponsor unit. Assessment to date shows that CICA's unit cost per case has reduced, the time for registering an application has reduced, the cycle time to reach a first decision has reduced, and the size of the live case-load has reduced and is the lowest it has been in 20 years.