The information is as follows:
(a) Disability living allowance
Please see the following table giving the DLA New Claim (Normal Rules) year to date (YTD) average actual clearance times (AACT) in each of the new claim business units for DLA for each quarter of the last five years and the equivalent DLA national figure.
YTD DLA NR Claims AACT Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Edinburgh 36.4 36.6 36.7 37.9 40.6 39.3 39.1 38.0 Newcastle 32.4 32.3 31.9 32.1 35.3 35.5 35.0 34.7 Leeds 41.0 40.4 39.2 37.5 34.2 34.2 32.7 32.3 Manchester 33.5 34.4 35.5 35.8 38.1 36.3 35.4 34.2 Bootle 35.3 36.4 37.2 37.5 37.0 37.7 36.1 34.7 Midlands 34.5 35.8 35.6 35.0 33.5 33.6 32.9 32.4 Bristol 37.3 40.6 40.5 39.2 38.3 38.3 36.0 34.5 Wales 36.5 40.6 40.1 39.0 35.7 37.3 36.7 35.4 Wembley 41.0 42.3 43.0 43.0 35.1 35.6 35.8 36.0 Sutton 40.3 40.8 40.6 40.3 36.3 36.5 36.1 36.3 Glasgow 39.1 39.3 38.4 37.9 35.8 36.0 33.9 32.6 DCPU5 NCU — — — — — — — — Bootle NE — — — — — — — — Wales NE — — — — — — — — DCPU 1 NCU — — — — — — — — National 38.8 39.9 40.0 39.7 37.5 37.7 36.7 36.2
YTDDLA NR Claims AACT Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Edinburgh 38.0 39.3 38.5 37.9 36.9 37.7 37.5 36.7 Newcastle 35.8 37.7 37.9 38.0 38.2 40.1 40.3 — Leeds 30.9 31.2 30.7 30.9 33.6 35.4 35.2 35.2 Manchester 29.2 29.3 29.7 29.7 29.4 32.3 35.0 35.7 Bootle 32.8 32.7 32.4 31.6 32.9 34.4 35.5 35.8 Midlands 29.9 31.3 31.7 31.7 32.0 32.1 33.2 34.2 Bristol 31.5 33.5 34.6 34.4 43.2 42.8 43.7 44.4 Wales 31.9 33.7 34.7 35.0 34.9 35.4 37.1 37.8 Wembley 33.2 33.4 33.7 34.6 38.6 38.7 39.5 39.7 Sutton 40.4 40.6 40.7 40.9 — — — — Glasgow 31.9 35.1 36.4 36.7 31.7 33.5 34.4 33.8 DCPU 5 NCU 20.3 25.9 29.8 30.6 29.6 29.6 30.3 30.0 Bootle NE — — — — — — — 34.8 Wales NE — — — — — — — 34.1 DCPU 1 NCU — — — — — — — — National 33.5 __34.3 34.5 34.5 35.0 35.8 36.7 36.8
YTDDLA NR Claims AACT Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Edinburgh 34.0 35.7 37.3 36.6 — — — — Newcastle — — — — — — — — Leeds 34.2 33.0 31.6 30.7 25.8 25.1 — — Manchester 35.2 34.5 34.2 32.9 28.4 27.8 — — Bootle 36.5 36.8 37.5 35.5 29.2 29.9 — — Midlands 37.5 38.3 37.2 35.8 29.0 29.7 — — Bristol 46.6 44.5 43.5 40.5 29.2 29.0 — — Wales 37.6 37.0 36.1 34.7 29.2 30.8 — — Wembley 42.5 43.0 43.0 41.1 29.5 30.3 — — Sutton — — — — — — — — Glasgow 33.2 35.7 35.1 34.2 30.8 31.8 — — DCPU 5 NCU 27.6 31.7 33.6 32.6 31.7 32.9 — — Bootle NE 37.8 37.9 37.9 37.0 32.3 32.4 — — Wales NE 36.6 36.4 35.7 34.1 29.3 31.4 — — DCPU 1 NCU — — — — 12.4 16.9 — — National 36.9 37.7 37.5 36.0 29.5 29.8 — — Notes: DLA AACT target: 2003-04 = 42 days, 2004-08 = 39 days and 2008-09 = 38 days. When Sutton DBC was closed the DLA new claims work was transferred to DCPU 5 New Claims Unit. When Newcastle DBC was closed the DLA new claims work was transferred to the Bootle and Wales offices (Bootle North East and Wales North East). When Edinburgh DBC was closed down the DLA new claims work was transferred to DCPU 1 New Claims Unit. 2. The table above shows that for the majority of the units the YTD target for DLA New Claims was met, this despite the target being reduced from 42 days in 2003-04 to 38 days for this year. Over this period all units have seen a steady reduction in their YTD performance ranging from a decrease of 15.9 days at Leeds DBC to 4.8 days at Midlands DBC, from the first quarter of 2003-04 to the second quarter of 2008-09. Also throughout this period the national YTD performance was below target for all of the quarters and reduced from 38.8 days in the first quarter of 2003-04 to 29.8 days in the second quarter of 2008-09, a decrease of nine days. Source: RDA 80123 Monthly Reports.
(b) Pension credit
Please see the following table giving the pension credit new claim year to date (YTD) average actual clearance times (AACT) in each of the current Pension Centres for each quarter of the last five years and the equivalent pension credit national figure.
Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Burnley 9.4 17.2 23.8 19.8 9.7 10.7 9.3 7.0 Cwmbran 2.8 7.4 4.5 3.6 4.1 4.6 6.3 5.4 Dundee 14.5 10.3 10.7 7.1 6.8 7.7 12.5 12.2 Leicester 8.6 11.3 13.4 8.6 9.7 12.0 17.3 13.2 London 7,9 8.8 13.5 12.6 10.0 14.7 15.1 12.2 Motherwell 17.1 17.6 16.5 11.9 8.8 9.9 15.0 14.4 Seaham 6.4 6.3 9.2 6.5 6.4 8.2 12.1 8.1 Stockport 16.8 18.6 14.8 11.6 11.5 11.1 11.6 10.7 Swansea 12.1 13.8 12.5 9.4 10.2 10.7 11.7 10.0 Warrington 13.4 12.1 9.8 7.6 7.0 8.9 15.3 9.7 National 9.7 11.4 14.3 11.1 9.2 10.9 12.3 10.2
Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Burnley 8.0 10.9 10.0 9.9 11.0 6.4 8.0 15.1 Cwmbran 6.5 7.5 7.1 6.4 7.6 6.5 9.7 12.9 Dundee 8.6 8.3 10.0 7.2 8.6 9.5 11.9 14.2 Leicester 11.0 13.7 12.0 12.8 10.5 6.7 10.9 14.9 London 11.1 9.2 8.8 10.5 12.8 12.2 17.7 20.4 Motherwell 12.0 10.3 7.2 6.5 8.4 12.0 12.0 16.6 Seaham 7.7 9.7 8.7 11.0 9.5 10.4 12.7 15.6 Stockport 8.4 8.8 8.3 8.5 11.5 11.6 17.8 23.6 Swansea 9.4 9.2 9.3 9.5 12.8 9.8 15.1 14.4 Warrington 7.0 7.4 10.0 12.1 9.0 9.9 12.4 16.6 National 8.8 8.5 8.5 9.1 10.1 9.7 12.7 15.8
Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Burnley 15.4 15.9 12.4 11.0 11.5 10.5 — — Cwmbran 9.9 9.5 8.4 9.6 9.3 9.1 — — Dundee 14.3 14.2 11.8 11.4 11.9 12.0 — — Leicester 19.0 24.2 28.1 15.1 16.1 19.3 — — London 17.8 13.8 11.5 13.6 12.5 12.4 — — Motherwell 15.3 16.7 11.9 14.2 15.4 16.0 — — Seaham 15.7 15.0 16.2 16.7 11.6 11.7 — — Stockport 19.2 24.0 24.2 23.8 18.5 19.8 — — Swansea 12.4 13.4 16.2 17.0 17.3 17.3 — — Warrington 15.8 18.8 15.8 13.1 16.4 18.7 — — National 15.2 16.7 15.8 14.9 14.3 14.9 — — Notes: Pension Credit AACT target: 2003-07 = 10 days, 2007-09 = 15 days. As part of the Transformation Programme, the ten Pension Centres shown above now deal with all pension credit applications. In 2003, there were 26 pension centres and there has been a gradual reduction to present state. The target of 10 days was eased to 15 days to allow the new transformation processes to be embedded within the organisation. Currently, at a national level the 15-day target is being achieved. Source: Management Information System Programme.
The pension centres deal with the following geographic areas:
Geographic area Burnley Norfolk, Cambs, Herts, Essex, Cumbria, Beds, Suffolk and North Lanes Cwmbran Hants, Berks, Oxon, Bucks, IOW, Gloucs and Wilts Dundee East and North Scotland, Highlands, North and South Yorkshire and East Riding Leicester Leics, Northants, Notts and Lincs London London and Surrey Motherwell Ayrshire, North and South Lanarkshire, Glasgow, West Scotland, Kent, East and West Sussex Seaham North East, Bradford and Keighley Stockport Worcs, Warwicks, Shropshire, Staffs, Birmingham, Herefords and Derbys Swansea Wales and South West Warrington Lanes, Merseyside and Manchester