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Electronic Government

Volume 482: debated on Wednesday 5 November 2008

To ask the Secretary of State for the Home Department whether mechanisms are in place to monitor the extent to which her Department’s (a) internal and (b) external (i) correspondence and (ii) distribution of publications is carried out electronically. (199187)

All correspondence requiring a ministerial reply, as well as letters and emails from the public addressed to Ministers or to the Home Office and requiring an official reply, is tracked and managed on the Department’s correspondence tracking system. That system is not however used to track and manage any other correspondence, including commercial or casework related correspondence, correspondence between Government Departments, and letters addressed to individual members of staff by name. No mechanisms exist to monitor the extent to which all external and internal correspondence is carried out electronically.

Most publications are made available electronically via the Home Office website, but no mechanisms exist to monitor the extent of electronic distribution.