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Education Maintenance Allowance: Telephone Services

Volume 483: debated on Tuesday 18 November 2008

To ask the Secretary of State for Children, Schools and Families what estimate he has made of the numbers of calls to the Learner Support Helpline that went unanswered in each month since January 2008; and if he will make a statement. (236805)

This is a matter for the Learning and Skills Council (LSC) who operate the education maintenance allowance (EMA) for the Department for Children, Schools and Families (DCSF) and contract with Liberata to deliver EMA and the helpline and assessment payment body. Mark Haysom, the LSC’s Chief Executive, will write to the hon. Member with the information requested and a copy of his reply will be placed in the House Library.