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Education Maintenance Allowance: Telephone Services

Volume 485: debated on Monday 8 December 2008

To ask the Secretary of State for Children, Schools and Families what the average time taken to respond to calls from members of the public to the education maintenance allowance helpline was in the latest period for which figures are available; and if he will make a statement. (240292)

This is a matter for the Learning and Skills Council (LSC) who operate the Education Maintenance Allowance (EMA) for the Department for Children, Schools and Families (DCSF). The helpline, assessment and payment function for EMA transferred to Capita from 28 November 2008. Mark Haysom, the LSC's Chief Executive, will write to the hon. Member for Castle Point with the information requested and a copy of his reply will be placed in the House Library.