Skip to main content

State Retirement Pensions

Volume 485: debated on Tuesday 9 December 2008

To ask the Secretary of State for Work and Pensions what guidance the Benefits Agency has issued to its staff on the practice of cold-calling pensioners to encourage them to receive their pensions directly into their bank accounts. (241567)

Services to pensioners are provided by the Pension, Disability and Carers Service (PDCS)—the Benefits Agency ceased to exist some years ago.

No such cold calling is being undertaken by PDCS. They are, however, contacting some pensioners to follow-up recent mailings about the payment options available to them.