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Legal Services Ombudsman

Volume 485: debated on Wednesday 10 December 2008

To ask the Secretary of State for Justice how long on average it has taken the Legal Services Ombudsman to (a) deal with and (b) decide individual cases in the last 12 months; and if he will make a statement. (240549)

The office of the legal services ombudsman (OLSO) aims to provide an excellent service to all of its customers.

The average turnaround time between 1 December 2007 and 30 November 2008 is 2.44 months for the legal services ombudsman to deal with and decide individual cases.