(2) what information his Department routinely collects on the administration of (a) disability living allowance and (b) attendance allowance.
The Pension, Disability and Carers Service collects data for disability living allowance and attendance allowance that provides management information on customers (such as age, location, types of disability, benefits received), characteristics of claims, composition and levels of workloads, speed and accuracy of processing, telephone and other contact statistics, customer satisfaction, complaints and other inquiries, costs and related physical resource information.
This information is typically used to assess performance against published and other internal targets and benchmarks, including to identify and monitor variations in performance between operational units and in some cases teams.