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NHS Direct

Volume 485: debated on Monday 15 December 2008

To ask the Secretary of State for Health how many people in (a) North Yorkshire and York Primary Care Trust and (b) England have made calls to NHS Direct in each year since 2001; and what the estimated cost of the service was in each year. (241683)

The information on calls made to NHS Direct from North Yorkshire and York Primary Care Trust and England is not available in the format requested. Such information as is available is in the following tables.

Calls answered by NHS Direct that originated in North Yorkshire and York PCT

Calls answered by NHS Direct nationally

2003

33

5,256,329

2004

58

5,299,298

2005

8,861

5,484,724

2006

54,358

5,262,298

2007

49,283

4,737,824

Total

112,593

26,040,473

Note:

This data is only available from 2003 onwards.

Total costs of core service (£000)

2004-05

121,372

2005-06

141,030

2006-07

1127,687

2007-08

124,017

1 From 2006-07 the cost of providing the core service (0845 telephone service, NHS Direct online and digital TV services) includes the cost of providing access via the internet and digital TV. The figures in table 1 do not include contacts via the web or digital TV service.

Note:

This data is only available from 2004-05 onwards.