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Consumers: Super-Complaints

Volume 485: debated on Monday 15 December 2008

To ask the Minister of State, Department for Business, Enterprise and Regulatory Reform what analysis his Department has conducted of the use of super-complaints. (242633)

[holding answer 11 December 2008]: None have been conducted by the Department. Six super-complainants are currently designated and to date OFT has accepted nine super-complaints covering a range of markets, including care homes, doorstep selling, credit card interest calculation methods and private dentistry.