Since 2004, the housebuilding industry has routinely monitored levels of customer satisfaction with its performance, against a range of indicators. These include the response to—and treatment of—defects arising from the construction process reported by new build home purchasers. This issue has further been considered and assessed in a number of recent reports including the “Barker Review of Housing Supply”, the “Callcutt Review of the Homebuilding Industry” and the recent Office of Fair Trading (OFT) market study “Homebuilding in the UK”. This latter study gave particular consideration to the ways in which the fault remedying processes could be improved, and the OFT struck a voluntary agreement with the industry to set up a body to deliver a code of conduct and redress scheme for consumers. This scheme is being implemented according to timetable.
The Government expect to publish its response to the OFT report within the usual timeframe of 90 days from the date of publication.