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Winter Fuel Payments: Telephone Services

Volume 485: debated on Tuesday 16 December 2008

To ask the Secretary of State for Work and Pensions how many calls were made to the winter fuel payment helpline in each of the last 10 financial years. (242845)

Statistics on the number of calls made to the winter fuel payment helpline are only available from the year 2000, the year the winter fuel payment helpline was set up.

Period: May to April

Calls

Notes

2000-01

1,171,446

Calls answered (figures for calls received are not available).

2001-02

784,149

Calls received

2002-03

758,441

Calls received

2003-04

543,717

Calls received

2004-05

532,190

Calls received

2005-06

623,867

Calls received

2006-07

486,691

Calls received

2007-08

551,705

Calls received

2008-09

n/a

This exercise is still ongoing and full information is not available.