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Social Services: Complaints

Volume 485: debated on Wednesday 17 December 2008

To ask the Secretary of State for Children, Schools and Families how many complaints were made against children's social services departments in West Chelmsford constituency in the latest period for which figures are available. (244182)

This information is not collected centrally. However, local authorities are required to keep a record of:

each representation/complaint received;

the outcome of each, that is, the decisions made in response to the representation/complaint and any action to be taken; and

whether there was compliance with the time limits.

Each local authority must produce an annual report drawing on this information. This report should not contain personal information that is identifiable about any individual complainant.