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Consumer Council for Water

Volume 485: debated on Wednesday 17 December 2008

To ask the Secretary of State for Environment, Food and Rural Affairs for what reason he has decided to review the Consumer Council for Water. (244108)

The Government wish to ensure the best arrangements are in place for consumer representation for water and sewerage customers and are considering whether the new arrangements put in place for the energy and postal sectors on 1 October 2008 may also offer an improved service for the water sector.

We are considering the options, which include passing responsibility for handling complaints not resolved by water companies to a new redress scheme for water consumers, and merging the Consumer Council for Water with Consumer Focus; or retaining the existing arrangements.

There will be detailed public consultation on a number of possible scenarios before a decision is made.

To ask the Secretary of State for Environment, Food and Rural Affairs what role the Consumer Council for Water has in the regular Ofwat review of charges. (244109)

The role of the Consumer Council for Water is to ensure that the views of water consumers are recognised, considered and acted upon.