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Connexions Service

Volume 485: debated on Wednesday 17 December 2008

To ask the Secretary of State for Children, Schools and Families how many people have sought individual advice from Connexions Direct via (a) an online adviser, (b) telephone and callback, (c) textphone, (d) text and (e) email in each of the last five years. (244444)

We only have information on customer contacts under current contracts which began in September 2004. Call volumes are as follows:

Total Connexions direct call volumes by channel

January to December

Online Adviser

Telephone

Callback

Textphone

Text

Email

2004

30,862

19,638

4,929

8,153

2005

144,903

80,615

11,392

35,962

2006

165,122

79,568

1,540

9,125

35,897

2007

146,311

76,586

1,826

9,095

30,833

2008

144,853

70,055

4,214

69

7,683

34,632