The Leader's Office aims to respond to all correspondence received, where an answer is requested or required, including both letters and e-mails, from hon. Members and peers within 15 working days, and within 20 working days to members of the public. As of 15 December there were 85 items of correspondence (including e-mails) awaiting response, of which 82 are expected to be answered within that deadline.
In 2007 the Leader's Office answered 94 per cent. of correspondence from hon. Members and peers within deadline, and 90 per cent. of correspondence from members of the public.