I am able to provide data on cases handled by the new Business Payment Support Service. The information requested is not available for HMRC as a whole.
As part of a substantial package of support the Chancellor announced in PBR that HMRC had introduced a new Business Payment Support Service. Businesses in temporary financial difficulty will be offered a fast and streamlined service for arranging to pay their HMRC tax bill to a timetable they can afford.
The service has been up and running for just under three weeks. To 11 December, the service has taken over 15,000 calls and agreed over 6,200 time to pay arrangements worth over £108 million. Almost 60 per cent. of the cases relate to businesses being granted time to pay VAT debts worth over £71 million.