The Whitehall standard target for the Department is to ensure that at least 90 per cent. of all ministerial and public correspondence receives a quality response within 20 working days.
As at the 15 December, the Department had 1,438 letters awaiting a response. Of these, 34 letters have missed the Whitehall standard target.
The Department had 848 emails awaiting response. Of these, 37 emails have missed the Whitehall standard target.