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The Government are committed to creating a stronger voice for service users and members of the public at every level of the health—and social care—system, developing systems that are led by what people want and that learn from experience.
A number of ways exist for patients or their representatives—as well as their families and carers, and members of the public—not only to express their views on their experiences of care and their needs for services but to have different levels of more direct involvement in influencing the planning, commissioning, delivery and scrutiny of publicly funded services.
For example there is a duty on the national health service to involve people in service planning and development, a new duty on primary care trusts to report back to communities on the impact of consultation on their commissioning decisions, and a local involvement network in each local authority with social services responsibilities area in England. We are also introducing a single, more simple, complaints system covering all NHS and adult social care services that focuses on the individual and seeks to ensure that people's experiences help to improve services. NHS foundation trusts also offer the opportunity of membership to local people.